Policies, terms and conditions valid from 1/10/2022
To protect my business I require confirmation of every appointment via Fresha Booking System. If you refuse to use the booking system I will require non refundable deposit. By confirming your appointment/paying deposit you agree to my cancellation policy.
Salon polices and terms and conditions valid from 01/10/2022
Please be aware by making an appointment you acknowledge and agree to abide by these terms and conditions. Hairlicious By Tanya reserves the right to cancel, delay, shorten or change treatments where reasonably necessary due to the effects of any of the provisions below.
Appointments with Hairlicious By Tanya are essential. To avoid disappointment I recommend you book your treatment in advance by calling, texting, emailing or directly from Fresha. You will get SMS reminder the day before your appointment. You can use the booking system Fresha to change, confirm or cancel your future appointments. Cancel for free up to 48 hours ahead, otherwise you can be charged 30% of the quoted service price for late cancelation or 50% for not showing up. If you cannot make your appointment for any reason, please inform me straight away, I will understand and it gives someone else an opportunity to have that appointment time.
Please arrive at your appointment on-time. If you are running late for any reason, please let me know as soon as possible as late arrivals may mean I am unable to honour your booking, or your treatment time may need to be reduced if I have scheduled appointments after yours.
I fully understand that sometimes being late is outside of your control.. I will always do my best to accommodate late arrivals. (Within 15 minutes after your appointment) by performing the most complete treatment possible in the time remaining at the full price. Unfortunately, arriving 15 minutes after the scheduled time of your appointment will result in full charges and no other appointment will be booked until paid.
I recommend that you plan ahead for your visit to Hairlicious By Tanya. I’ll be happy to answer any questions you may have about our location, parking and travel options.
If you need to cancel your appointment, please contact me at least 48 hours in advance. Since I turn away other clients to hold your booking, any cancellations with less than 48 hour’s notice will result in 30% charge from the quoted price and no other bookings will be made until paid.
I accept card payments, 5% fee will be applied to the total price. To avoid the card payment fee you can pay cash, direct bank transfer or pay pal.
REFUND POLICY – PRODUCTS
I cannot give refunds on any products sold to due to personal hygiene and health and safety reasons. If there is a fault with the product I can send back to the manufacturer for review.
REFUND POLICY – SERVICES
If you have had a treatment that you are unsatisfied with please bring it to my attention firstname.lastname@example.org
I do not issue refunds on Hairlicious by Tanya . However, should you have any questions or concerns about the service you have received in the salon, please notify me within two days of your service. If you are not satisfied with the work performed, I require that you return to the salon so that your hair can be visually inspected. At that time, I will make every effort to make any adjustments to your satisfaction by rescheduling you. Adjustments are made available to you at no cost.
LOSS OR DAMAGE OF PERSONAL ITEMS
Please keep your personal belongings with you at all times, and leave any valuables at home.
I cannot be hold responsible for any clothes/shoes/belongings damage during the appointments.
It’s your responsibility to remove all jewellery(necklaces, ear piercings etc.) prior to your appointment.
Children are allowed in the salon but no where near hot tools, sharp objects or chemicals. Children must be well behaved and not cause any disturbance to any other customers treatments. They must also not touch any stock within the salon.
CLIENT QUESTIONNAIRE & HEALTH CONDITIONS
All new clients will be requested to complete a Client Questionnaire form before our therapist can perform . Please advise of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let me know of any changes in your circumstances before your treatment goes ahead. I also reserve the right to ask you to complete the Client Questionnaire every 6 months so that I can update the records. Patch test is required 48 hours for every new customer or returning customers who didn’t have colour treatments with me in the past 6 months.
You must be 16 or over to receive keratin treatment or colour services . For all other treatments you will require written parental consent. I reserve the right to refuse performing treatments on any guest who is under the age of consent.
Pregnant woman can indeed receive many treatments as long it is not in the first trimester. Keratin treatments are not recommend for pregnant women or ladies who are going through hormonal changes. Nanoplastica can be performed if you have permission from your doctors.
I will not perform any treatment if there is any morning sickness, decrease in foetal movement over a 24 hour period, vaginal bleeding or if the client is in bed rest.
Unfortunately I may have to cancel your appointments due to illness or emergency. In the case that I cannot reschedule your appointment in the same day I will have to cancel your appointment and rebook you for another day. I will notify you as soon as I can if I need to cancel your appointment.
While I endeavour to keep our website and price lists updated, treatments and prices are subject to change without warning. Every customer is an individual and individual quotes are given every each of you, prices may differ, I consider length, density, and hair history.
Thank you for your understanding.