BOOKING, CANCELATION, LATE ARRIVAL
AND NO-SHOW POLICIES
I know everyone has busy lives and sometimes circumstances beyond your control may mean you have to cancel your appointment or are unable to get to your appointment on time. I’ll be as flexible as I can in accommodating this, however the following policies apply:
When you book an appointment, I will ask for deposit (20% of the service price). This deposit can paid cash, card, bank transfer or PayPal(details will be provided). It will be used as part payment towards your service and is fully refundable if you cancel or reschedule within 48 hours of your appointment.
Every customer is very important to me. Your appointment is reserved especially for you and, whilst I understand that sometimes changes are necessary, I respectfully ask that you let me know at least 48 hours in advance. My cancellation policy is strictly 48 hours for all guests. If I don’t receive 48 hours’ notice to cancel your appointment, then I may miss the opportunity to fill the space and guests on my waiting list miss the chance to come and see me. If I don’t receive 48 hours’ notice to cancel or reschedule your appointment then unfortunately, your deposit becomes non-refundable. You also lose your deposit if you don't turn up on your appointment.
All returning guests who fail to attend an appointment or cancel/reschedule less than 48 hours will have to pre-pay in full for their next appointment. I completely understand that things can happen at the last minute and can assure you that I will be sympathetic.
I may not be able to do your hair. Arrival more than a few minutes late for your appointment means I cannot spend the time we need to give you a proper service, I will do my utmost to accommodate Clients, but I may not be able to do your hair.
How long’s a few minutes? For a 30-45 minute appointment (e.g. Blow Dries / Dry Cuts) , a couple of minutes is ok, but 10 minutes is a third of the appointment and it’s not really feasible to complete the appointment. For longer appointments I have a little more flexibility, but not much.
I know these policies may be frustrating for Clients who have to cancel at short notice for genuine reasons or who arrive late through no fault of their own, but I also have a duty to my other Clients to keep to their appointment times. I reserve the right to charge the full price of the appointments that are missed due to Client lateness. I am running a busy column and a late cancellation or no show for an appointment means someone on the waiting list misses out.
Guests who have not had a colour service before or have not had a colour service for over six months with me must make arrangements for a skin allergy test. Allergy tests must take place at least 48 hours before a colour service appointment. Booking deposits will not be refunded if you do not visit us to have an allergy test performed in convenient time.
If you are a new or regular guest to our salon, please tell us about your birthday so I can send you a birthday gift voucher. A mobile number and email address are helpful because I always email and text to remind you about your appointment. Please let me know if you change your mobile number or email address so I always have your current contact details.